What kind of information does GOMED collects?
Most information that we collect from you is linked to non-personal identifiers such as anonymous User IDs or device IDs, and does not enable you to be identified as an individual in the offline world (“Non-Personal Information”). Such Non-Personal Information includes things like your browser type, the type of device you are using, access times, the website you arrived at GOMED from, the features or functionality you selected while using the GOMED Services and your general geographic location.
Where necessary, we will also collect information from you that does enable you to be identified as an individual in the offline world, such as your name, email address, passport number or payment details (“Personal Information”) and medical information. In order to minimize the impact on your privacy, we will never knowingly collect more Personal Data than is strictly necessary to perform the activities described in this policy.
How and when does GOMED collect this information?
We collect information that you voluntarily provide to us during your use of the GOMED Services. This can range from Non-Personal Information, such as the dates and desired destination you ask us to do a medical trip in, to the Personal Information you are required to submit where you wish to book a service via GOMED Services. Whether or not you provide us with this kind information is always entirely under your control.
In addition to information that you voluntarily provide to us, we also collect certain Non-Personal Information directly from you as you use the GOMED Services, as well as indirectly where it is provided to us automatically by the third-party application, social networking site (such as Facebook or Twitter) or other website (such as a promotion partner) that you connect to the GOMED Services from.
How does GOMED uses this information?
To deliver the GOMED Services
We use your information to deliver the GOMED Services and the specific features and functionality you request. This includes things like generating the search results that most accurately match your search criteria, storing your Personal Information to enable you to pre-fill future booking forms, facilitating the completion of any bookings with a third-party supplier via the GOMED Services, assisting you with post-booking issues, or emailing you newsletters or price alerts that you have selected to receive.
To optimize & personalize the GOMED Services
To deliver appropriate advertising
We use Non-Personal Information, such as what you have searched for on the GOMED Services or your general geographic location, to present you with relevant advertisements. For example, we may use third-party advertisement re-targeting services to send you an advertisement related to destination you have searched for. We will never use your Personal Information to do this unless you explicitly authorize us.
To better understand, improve and protect the GOMED Services
We use information we collect about how users interact with the GOMED Services in order to identify and correct faults, improve our services and inform business decisions, as well as for security and fraud-prevention purposes.
To generate aggregated datasets that inform our business and the travel industry
We use information we collect about users to generate datasets of Non-Personal Information. These datasets allow us to generate helpful product insights. For example, we can monitor demand for destinations to make sure the fares and the travel options our users want are available on the GOMED Services.
To contact you
How does GOMED keep my Personal Information safe and secure?
We make the confidentiality and security of your Personal Information our highest priority and we limit access to it to only those GOMED employees who need to come into contact with it in order to fulfill their role and enable the GOMED Services to be provided to you.Although we do our best to protect your Personal Information, the transmission of information via the internet can never be completely secure and we are therefore unable to guarantee the security of the information which you share with us at your own risk.
If you have any questions about this policy, please contact us.